In the process of international trade, the encounter of non-compliant goods quality is a major risk to enterprise operations. Especially when the issue involves the customers explicit rejection of goods, how to properly deal with the emergency tasks facing the enterprise. This article will explore in detail how to effectively carry out the process of return in the case of non-compliant inspection of goods and customer rejection, while also involving the relevant regulatory provisions.

A. The context of the case

The lighting manufactured by an enterprise is due to the false mark of power - designated as 45 watts, the actual power is only 20 watts, the test is not qualified at the destination, so the customer clearly stated not to accept the goods. The initial investigation found that this problem was caused by the deliberate false mark of the supplier, and moreover, there are many other products with the same problem. In the face of the strong dissatisfaction and rejection of the customer, the enterprise decided to refund the amount and execute the return process, then the responsibility of the supplier will be investigated.

B. Return processes and regulatory provisions

1) Communication with customers
First, in-depth communication with customers to confirm that they do not really need the goods. Record customer rejection statements and reasons by mail or in writing, which will serve as an important basis for subsequent returns and claims.

2 Contact of goods
Since the original export is carried out through the customers freight, the company needs to contact this freight for the specific operating process of the return shipment, the required information and the estimated cost.

(a) Original export declaration documents
b) Copy of the Purchase Contract
c) Quality inspection report
d) Request for return

3 Compliance with regulations

According to the Customs Import and Export Goods Administration Measures of the Peoples Republic of China Article 55, for reasons of quality or specification, export goods from the date of export release to return goods into the country in the original form within 1 year, the taxpayer when handling the import declaration procedure, should submit the relevant single certificate and proof document in accordance with the provisions.

4. to bear costs

After determining the specific scheme for the return shipment, the payer must be specified. Depending on the case, because the problem arises from the suppliers false trademark behavior, all the return shipping costs and other losses resulting from this shall be borne by the supplier.

Execution of Retreat

After all necessary return documents have been prepared, return the goods through the freight organization. At the same time, negotiate with the supplier on returns or compensation to ensure that the loss is properly compensated.

c) Claims and compensation

During the return shipment process, the enterprise shall retain all relevant evidence, including quality inspection reports, customer rejection statements, return fee credentials, etc., in preparation for further claims and compensation negotiations with the supplier.
Main points of claim:

(a) Explicit amount of claim:Includes return costs, customer compensation, loss of profits, etc.
(b) Providing sufficient evidence:in support of claims.
c) Legal advice :In cases of complex or large claims, seek professional legal advice.

In international trade, in the face of goods quality problems and customer rejection, need to quickly and effectively deal with returns, while ensuring compliance with relevant laws and regulations. Through close cooperation with customers, goods and suppliers, as well as reasonable claims strategies, you can maximize the loss of the enterprise and maintain the reputation of the enterprise. In addition, strengthening the quality control and audit of suppliers and preventing similar problems from happening again is key to enhancing the competitiveness of the enterprise.